Effective Date: May 20, 2026
TLDR Parents, Inc. ("TLDR Parents," "we," "us," or "our") is a Delaware corporation that operates the TLDR Parents service at hellopenny.ai and app.hellopenny.ai (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
This Policy applies to all users of the Service. By using the Service, you agree to the practices described here.
We collect information in three ways: information you give us, information we receive from services you connect, and information collected automatically.
When you connect Gmail, Google Calendar, or another supported service to TLDR Parents, you authorize us to access information from that service. Specifically:
Our use of Google user data is subject to the Google API Services User Data Policy, including the Limited Use requirements. See our Google API Services Usage Disclosure for details.
We use the information we collect to:
We do not use information collected through the Service to serve advertising, and we do not allow our AI providers to train their models on Your Data.
To extract events and generate summaries from your email, we send the content of family-related messages to OpenAI for processing. Our contract with OpenAI prohibits OpenAI from using your data to train its models or for any purpose other than providing the service to us.
We only send the content of messages we have identified as family-related — we do not send your entire mailbox to any AI provider.
We do not sell your personal information.
We share information only as described below:
We share information with vendors who help us operate the Service. They are contractually limited to processing data on our behalf and are prohibited from using it for their own purposes. Our current service providers include:
We may disclose information when we believe in good faith that disclosure is necessary to (a) comply with a law, regulation, legal process, or government request; (b) enforce our Terms of Service or investigate potential violations; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, or safety of TLDR Parents, our users, or the public.
If TLDR Parents is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you (for example, by email or a notice on the Service) before your information becomes subject to a different privacy policy.
We share information with third parties when you direct us to, for example by connecting an external service.
We send two kinds of email:
Email communications are separate from our SMS service (Section 6); opting out of one does not affect the other.
TLDR Parents offers an optional SMS service that delivers transactional messages — daily family briefings, schedule-change notifications, and account notifications — to your mobile phone. This Section explains how SMS works and the choices you have. For the full consent flow, opt-in language, and screenshots of the consent checkbox, see our SMS Consent and Opt-In page.
SMS is off by default. To receive SMS messages, you must affirmatively opt in by checking a dedicated SMS consent checkbox in your account settings and providing your mobile phone number. SMS consent is not a condition of using TLDR Parents and is separate from any other consent (including email consent). You can use all features of TLDR Parents without enrolling in SMS.
The SMS service is transactional only. We use it for daily briefings, schedule-change alerts, and account-related notifications (such as password changes and billing confirmations). We do not send marketing or promotional messages through this service. If we offer promotional SMS in the future, it will require separate opt-in.
Approximately one daily briefing message, plus occasional account notifications. Frequency may vary.
When you enroll, we collect your mobile phone number and a record of your consent (timestamp, IP address, and the consent language presented). We retain a log of messages sent to support delivery troubleshooting.
We use your mobile phone number solely to deliver the SMS messages you've enrolled in and to respond to support inquiries. Mobile opt-in data — including your phone number and consent record — is never shared with third parties or affiliates for marketing or promotional purposes. We do not use your mobile phone number for our own marketing.
We use Twilio to deliver SMS messages. Twilio processes your phone number and message content solely to deliver messages on our behalf and is contractually prohibited from using this data for any other purpose. SMS message content may include event information derived from your Gmail and Google Calendar data, consistent with our Google API Services Usage Disclosure.
You can stop receiving SMS at any time by:
After you opt out, we will send one confirmation message and no further SMS will be sent unless you opt in again. You can re-enable SMS by opting back in or by replying START or UNSTOP.
Reply HELP to any TLDR Parents message, or email support@hellopenny.ai.
Message and data rates may apply. TLDR Parents does not charge for SMS messages, but your wireless carrier may. Contact your carrier for details. Carriers are not liable for delayed or undelivered messages.
SMS is available to users 18 or older with a U.S. mobile number they are authorized to use.
We use technical and organizational safeguards to protect your information:
No system is perfectly secure. While we work hard to protect your information, we cannot guarantee that unauthorized access, use, or disclosure will never occur.
We retain your information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete your personal information from our active systems within a reasonable time, typically within 30 days, except where we are required or permitted to retain it for legal, security, fraud-prevention, or operational reasons.
Backups may take longer to fully cycle out. While information remains in backups, it is encrypted and not accessed except for disaster recovery.
You can request deletion at any time through your account settings or by emailing support@hellopenny.ai. See Section 10 for more on your rights.
TLDR Parents is operated from the United States, and your information will be processed in the United States and other countries where our service providers operate. By using the Service, you understand and agree that your information may be transferred to, stored in, and processed in countries with data protection laws different from those of your country.
If you access the Service from outside the United States, you are responsible for complying with local laws.
You have choices about your information:
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:
To exercise these rights, email support@hellopenny.ai from the email address associated with your account. We may need to verify your identity before responding. You may also designate an authorized agent to make a request on your behalf.
We honor Global Privacy Control (GPC) signals as a request to opt out of sale or sharing where applicable.
Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others as those laws come into effect) have similar rights. To exercise them, email support@hellopenny.ai.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@hellopenny.ai and we will delete it.
For users between 13 and 18, a parent or legal guardian should review these terms with you. The SMS feature is restricted to users 18 and older.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service before the changes take effect. The "Effective Date" at the top of this Policy will be updated. Your continued use of the Service after the effective date means you accept the updated Policy.
Questions about this Privacy Policy or our privacy practices? Contact:
TLDR Parents, Inc.
Newton, Massachusetts
support@hellopenny.ai
Effective Date: May 20, 2026